Question 1

What makes BP Derma products different from regular skincare?

Accepted Answer

BP Derma formulations are developed to pharmaceutical-grade standards. Every product is backed by clinical research, registered under EU Cosmetics Regulation 1223/2009 (CPNP), and manufactured to ISO 22716 GMP standards. We use high-purity active ingredients at clinically effective concentrations — not cosmetic traces.

Question 2

Are your products suitable for sensitive skin?

Accepted Answer

Yes. Our Sensitive Skin line is specifically formulated for reactive and easily irritated skin. All BP Derma products are dermatologically tested and free from harsh sulfates, parabens, and artificial fragrances. Always consult your dermatologist if you have a diagnosed skin condition.

Question 3

Can I use multiple BP Derma products together?

Accepted Answer

Absolutely. Our products are designed as a layered system. Use our Routine Builder to get a personalized regimen based on your skin type, age group, and time of day. Start with cleanser, tone, treat, moisturize, then protect.

Question 4

How long until I see results?

Accepted Answer

Active ingredient results vary by product and skin type. Most customers notice visible improvements within 4–6 weeks of consistent use. Hydration and barrier-repair products often show results faster, while age-defense and brightening formulations build benefits over time.

Question 5

Where are BP Derma products manufactured?

Accepted Answer

Our products are manufactured in Turkey under German quality standards, overseen by Meier Innovation Lab (Istanbul) and quality-certified by Meier Dynamics GmbH (Freiburg, Germany). All facilities meet EU GMP (ISO 22716) requirements.

Question 6

Which countries do you ship to?

Accepted Answer

We currently ship to 15+ countries across Europe, the Middle East, and Asia. Available shipping destinations are shown at checkout. For B2B wholesale orders, we offer global shipping with DDP (Delivered Duty Paid) options.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery within Europe: 3–7 business days. Middle East and Asia: 7–14 business days. Express options available at checkout. B2B orders have a lead time of 10–20 business days from order confirmation.

Question 8

Is my shipment tracked?

Accepted Answer

Yes. All orders include tracking. You will receive a tracking number by email once your order has been dispatched. B2B partners can track orders through the Partner Hub at hub.bpderma.us.

Question 9

Do you ship samples before bulk orders?

Accepted Answer

Sample sets are available for qualified B2B partners prior to placing a wholesale order. Retail customers can order individual products directly through our online shop. Contact us to enquire about sample availability.

Question 10

What is the minimum order quantity for wholesale?

Accepted Answer

MOQ starts at 12 units per SKU for agent-level partners. Distributor tier requires 50+ units per SKU, and container/exclusive tier starts at 250+ units. We can discuss blended orders across multiple SKUs to meet your needs.

Question 11

What regulatory documentation do you provide?

Accepted Answer

All B2B partners receive: CPNP registration numbers, full INCI declarations, Safety Data Sheets (SDS), Product Information Files (PIF), and Certificate of Analysis (CoA) for each batch. Private label options include co-branding documentation support.

Question 12

Is private labelling available?

Accepted Answer

Yes. Private label and white-label manufacturing is available for container-tier partners and above. We handle formulation, safety testing, regulatory filing, and packaging design. Contact our B2B team to discuss your requirements.

Question 13

How do I apply to become a distributor?

Accepted Answer

Visit our B2B page and complete the distributor inquiry form. Provide your company details, target market, and expected order volume. We respond within 48 business hours with a tailored partnership proposal.

Question 14

Are your products free from harmful ingredients?

Accepted Answer

Yes. All BP Derma products are formulated without parabens, sulfates (SLS/SLES), artificial colorants, or prohibited substances under EU Cosmetics Regulation 1223/2009. Full INCI lists are available on each product page.

Question 15

Are BP Derma products cruelty-free?

Accepted Answer

Yes. No BP Derma product is tested on animals. We comply with EU Cosmetics Regulation, which prohibits animal testing for cosmetic products sold in the European Union.

Question 16

Do your products contain allergens?

Accepted Answer

Some formulations may contain fragrance compounds that are classified as potential allergens under EU regulations. These are always declared in the INCI list. If you have known fragrance allergies, review the full ingredient list or contact us for guidance.

Question 17

Where can I find the full ingredient list for a product?

Accepted Answer

Full INCI ingredient lists are displayed on each product page. B2B partners have access to complete Product Information Files and Safety Assessment Reports through the Partner Hub.

Question 18

What is your return policy?

Accepted Answer

Retail orders may be returned within 30 days of receipt if the product is unopened and in original packaging. Due to the nature of cosmetic products, opened items cannot be accepted for return unless there is a manufacturing defect.

Question 19

What if I receive a damaged or defective product?

Accepted Answer

Please contact us within 7 days of receiving a damaged or defective product. Send a photo of the packaging and product to info@bpderma.com with your order number. We will arrange a replacement or full refund promptly.

Question 20

How long do refunds take?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 5–10 business days. The refund will be issued to your original payment method. Bank processing times may add 3–5 additional days depending on your provider.

Frequently Asked
Questions

Product Questions

Shipping & Delivery

B2B & Wholesale

Ingredients & Safety

Returns & Refunds